Senior Technical Solutions Engineer (Data & APIs)

Vertex Inc.; Washington; On-site; USD 87,000 - 113,000; Full time

Job summary

Vertex Inc. is seeking an experienced technical support professional in Washington state to serve as the final escalation point for complex client issues and to provide advanced troubleshooting for data-driven applications, databases, APIs, and enterprise technologies.

The role requires strong SQL, REST/SOAP API experience, and familiarity with Oracle and SAP environments, Linux/Unix. Candidates should be able to mentor staff and manage high-stakes escalations while coordinating with product and

Qualifications

• 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Strong SQL and relational database experience; hands-on REST and SOAP API/web services; knowledge of Oracle and SAP environments; Linux/Unix exposure.
• Troubleshooting data-driven applications connected to relational databases, XML sources, and high-volume web services.
• Proven ability to manage high-stakes customer escalations with composure, professionalism, and sound judgment under pressure.

Responsibilities

• Serve as the final escalation point for highly complex, visible, and sensitive client technical issues, applying expert-level judgment and creative problem-solving to drive resolution.
• Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies.
• Act as a Customer Support liaison during pre- and post-implementation phases, ensuring technical readiness, continuity of support, and alignment with customer usage and requirements.
• Partner with internal product, engineering, and support teams to communicate customer needs, support emerging technology rollouts, and develop scalable support processes and standards.
• Provide work leadership, technical guidance, and mentorship to less senior support staff; receive and manage complex escalations from Tier 2 analysts.
• Create, edit, and maintain technical knowledge base articles and best practice documentation to support team capability and knowledge continuity.
• Maintain shared support environments, including virtual environments, databases, and shared instances; fulfill on-call support responsibilities on a rotational basis.

Skills

SQL

REST API

SOAP API

Relational databases

Linux/Unix

Oracle

SAP environments

Data-driven apps

Networking protocols

Java

Education

Master’s degree in STEM

Bachelor’s degree acceptable

Tools

SAP NetWeaver

ABAP Web Services

SAP Mobility

VM environments

NAS / mainframe

TWS/ECG scheduling tools

Big Data environments

Job description

Vertex Inc. is seeking an experienced technical support professional in Washington state to serve as the final escalation point for complex client issues and to provide advanced troubleshooting for data-driven applications, databases, APIs, and enterprise technologies.

The role requires strong SQL, REST/SOAP API experience, and familiarity with Oracle and SAP environments, Linux/Unix. Candidates should be able to mentor staff and manage high-stakes escalations while coordinating with product and