Senior Technical Solutions Analyst — Data, APIs & Escalations

Vertex, Inc.; Arizona; Hybrid; USD 87,000 - 113,000; Full time

Job summary

Vertex, Inc. is seeking an experienced senior technical support professional based in Arizona to serve as the final escalation point for highly complex client issues.

You will provide advanced troubleshooting for data-driven applications, relational databases, APIs, Linux/Unix, and enterprise technologies, while guiding Tier 2 staff and coordinating with product and engineering teams. You will mentor junior staff, create and maintain knowledge base articles, and manage on-call rotations to

Qualifications

• 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Ideally located on the West Coast or able to consistently work Pacific Time Zone hours to support customer and team needs.
• Strong SQL and relational database experience; hands-on work with REST and SOAP API/web services; knowledge of Oracle and SAP environments; and Linux/Unix exposure.
• Experience troubleshooting and supporting data-driven applications connected to relational databases, XML sources, and high-volume web services.
• Deep understanding of networking protocols and debugging skills across a broad range of technologies and programming languages.
• Hands-on experience with Linux/Unix, shell programming, FTP scripting, and related systems and scheduling tools.

Responsibilities

• Serve as the final escalation point for highly complex, visible, and sensitive client technical issues.
• Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, and enterprise technologies.
• Act as a Customer Support liaison during pre- and post-implementation phases, ensuring technical readiness and continuity of support.
• Collaborate with product, engineering, and support teams to communicate customer needs and support technology rollouts.
• Provide work leadership, technical guidance, and mentorship to less senior support staff.
• Create, edit, and maintain knowledge base articles and best practice documentation.
• Maintain shared support environments and fulfill on-call responsibilities on a rotational basis.

Skills

SQL & relational databases

REST & SOAP APIs

Linux/Unix

Networking protocols

Advanced troubleshooting

Mentorship & leadership

Education

Master's degree in STEM

Tools

SAP NetWeaver

Oracle database

VM environments

TWS/ECG scheduling tools

Mainframe environments

Job description

Vertex, Inc. is seeking an experienced senior technical support professional based in Arizona to serve as the final escalation point for highly complex client issues.

You will provide advanced troubleshooting for data-driven applications, relational databases, APIs, Linux/Unix, and enterprise technologies, while guiding Tier 2 staff and coordinating with product and engineering teams. You will mentor junior staff, create and maintain knowledge base articles, and manage on-call rotations to