Senior Technical Solutions Analyst: Data, API & Escalations

Vertex Inc

King of Prussia (PA)

On-site

USD 87,000 - 113,000

Full time

7 days ago

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Job summary

Vertex Inc is seeking an experienced technical support leader to escalate and resolve complex client issues. You will troubleshoot data-driven applications, databases, APIs, and Linux environments while mentoring junior staff and shaping support processes.

The role involves coordination with product, engineering, and support teams and maintaining knowledge bases. The position emphasizes on-call rotation experience, cross-functional collaboration, and delivering high-quality customer outcomes in

Qualifications

6+ years in technical support or systems engineering in a customer-facing or enterprise environment.
Strong SQL and relational database experience with REST and SOAP web services.
Experience with Oracle and SAP environments; Linux/Unix exposure.
Ability to troubleshoot data-driven applications and high-volume web services.
Proven ability to handle high-stakes escalations with composure and sound judgment.

Responsibilities

Serve as final escalation point for complex, sensitive client issues.
Provide advanced troubleshooting for data-driven applications, databases, APIs, and Linux systems.
Act as Customer Support liaison during pre- and post-implementation phases.
Collaborate with product, engineering, and support teams to scale processes.
Provide mentorship and manage escalations from Tier 2 analysts.
Create and maintain knowledge base articles and best practices.
Maintain shared environments and participate in on-call rotations.