Senior Tech Solutions Analyst - Escalations & Data Apps

Vertex, Inc.; Oregon; Hybrid; USD 87,000 - 113,000; Full time

Job summary

Vertex, Inc. is seeking an experienced senior technical support professional who will act as the final escalation point for complex client issues in Oregon.

You will apply expert judgment to drive resolution, support data-driven applications, and collaborate with product, engineering, and support teams to improve processes. The role requires deep SQL and database expertise, REST/SOAP API experience, and Linux/Unix familiarity.

Qualifications

• 6+ years of technical support, troubleshooting, or systems engineering experience.
• Strong SQL and relational database experience; REST and SOAP web services.
• Experience with Oracle and SAP environments; Linux/Unix exposure.
• Troubleshooting data-driven applications connected to relational databases and high-volume web services.
• Ability to manage high-stakes escalations and mentor junior staff.

Responsibilities

• Serve as final escalation point for complex client issues and drive resolution.
• Provide advanced troubleshooting for data-driven apps, APIs, and enterprise tech.
• Lead knowledge base creation and maintain best-practice documentation.
• Provide work leadership and mentorship; coordinate on-call support rotations.

Skills

SQL and relational databases

REST and SOAP APIs

Linux/Unix

Networking protocols

Data-driven applications

Programming languages & shell

Escalation management

Education

Master's degree in a relevant STEM discipline

Tools

VM environments

NAS

Mainframe systems

TWS

ECG

Job description

Vertex, Inc. is seeking an experienced senior technical support professional who will act as the final escalation point for complex client issues in Oregon.

You will apply expert judgment to drive resolution, support data-driven applications, and collaborate with product, engineering, and support teams to improve processes. The role requires deep SQL and database expertise, REST/SOAP API experience, and Linux/Unix familiarity.