Senior Technical Solutions Analyst – Data & APIs (NV)

Vertexinc; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Vertex Inc. is seeking a senior technical support professional to act as the final escalation point for complex client issues. You will provide advanced troubleshooting for data-driven applications, databases, APIs, and enterprise tech while ensuring implementation readiness and continuity.

The role requires 6+ years in technical support, strong SQL/relational DB experience, REST/SOAP API knowledge, Linux/Unix exposure, and the ability to manage high-stakes escalations with professional poise.

Qualifications

• 6+ years in technical support, troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Strong SQL and relational database experience with REST and SOAP API/web services.
• Experience with Linux/Unix, networking, and data-driven applications.
• Ability to manage high-stakes customer escalations with sound judgment.

Responsibilities

• Serve as the final escalation point for highly complex client issues; drive resolution.
• Provide advanced troubleshooting for data-driven apps, relational databases, APIs, and enterprise tech.
• Act as a Customer Support liaison during pre- and post-implementation phases.
• Partner with product, engineering, and support teams to scale processes and standards.

Skills

SQL & relational DB

REST & SOAP APIs

Oracle & SAP environments

Linux/Unix

On-call support

Networking protocols

Troubleshooting

Escalation management

Education

Master's degree in STEM

Tools

VM environments

NAS

Mainframe systems

TWS/ECG scheduling

Job description

Vertex Inc. is seeking a senior technical support professional to act as the final escalation point for complex client issues. You will provide advanced troubleshooting for data-driven applications, databases, APIs, and enterprise tech while ensuring implementation readiness and continuity.

The role requires 6+ years in technical support, strong SQL/relational DB experience, REST/SOAP API knowledge, Linux/Unix exposure, and the ability to manage high-stakes escalations with professional poise.