Technical Solutions Analyst - Nevada

Vertexinc; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Vertex Inc. is seeking a senior technical support professional to act as the final escalation point for complex client issues. You will provide advanced troubleshooting for data-driven applications, databases, APIs, and enterprise tech while ensuring implementation readiness and continuity.

The role requires 6+ years in technical support, strong SQL/relational DB experience, REST/SOAP API knowledge, Linux/Unix exposure, and the ability to manage high-stakes escalations with professional poise.

Qualifications

• 6+ years in technical support, troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Strong SQL and relational database experience with REST and SOAP API/web services.
• Experience with Linux/Unix, networking, and data-driven applications.
• Ability to manage high-stakes customer escalations with sound judgment.

Responsibilities

• Serve as the final escalation point for highly complex client issues; drive resolution.
• Provide advanced troubleshooting for data-driven apps, relational databases, APIs, and enterprise tech.
• Act as a Customer Support liaison during pre- and post-implementation phases.
• Partner with product, engineering, and support teams to scale processes and standards.

Skills

SQL & relational DB

REST & SOAP APIs

Oracle & SAP environments

Linux/Unix

On-call support

Networking protocols

Troubleshooting

Escalation management

Education

Master's degree in STEM

Tools

VM environments

NAS

Mainframe systems

TWS/ECG scheduling

Job description

This role supports a dedicated support team, and applicants must reside in the state of Nevada.

Serve as the final escalation point for highly complex, visible, and sensitive client technical issues, applying expert-level judgment and creative problem-solving to drive resolution.

Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies.

Act as a Customer Support liaison during pre- and post-implementation phases, ensuring technical readiness, continuity of support, and alignment with customer usage and requirements.

Partner with internal product, engineering, and support teams to communicate customer needs, support emerging technology rollouts, and develop scalable support processes and standards.

Provide work leadership, technical guidance, and mentorship to less senior support staff; receive and manage complex escalations from Tier 2 analysts.

Create, edit, and maintain technical knowledge base articles and best practice documentation to support team capability and knowledge continuity.

Maintain shared support environments, including virtual environments, databases, and shared instances; fulfill on-call support responsibilities on a rotational basis.

Required Qualifications

• 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Ideally located on the West Coast or able to consistently work Pacific Time Zone hours to support customer and team needs.
• Highest-priority technical skills include strong SQL and relational database experience; hands-on work with REST and SOAP API/web services; knowledge of Oracle and SAP environments; and Linux/Unix exposure.
• Demonstrated experience troubleshooting and supporting data-driven applications connected to relational databases, XML sources, and high-volume web services.
• Deep understanding of networking protocols and proven debugging skills across a broad range of technologies and programming languages.
• Hands-on experience with Linux/Unix, shell programming, FTP scripting, and related systems and scheduling tools.
• Proven ability to manage high-stakes customer escalations with composure, professionalism, and sound judgment under pressure.
• Strong analytical and creative problem-solving skills; ability to operate independently and consult management as needed.
• Experienced professionals interested in bringing their technical expertise to a customer-facing Support environment are also welcome to apply.
• Candidates with a Master's degree in a relevant STEM discipline, including those completing or recently completing their academic programs, are encouraged to apply.

Preferred Qualifications

• Experience with SAP NetWeaver architecture, integration technology, ABAP web services, and SAP Mobility platforms.
• Experience developing or maintaining Big Data and Fast Data application environments.
• Familiarity with Data Governance, Data Security, and Data Operations practices.
• Experience with VM environments, NAS, mainframe systems, and job scheduling tools such as TWS or ECG.
• Prior experience supporting ERP tax integration solutions or enterprise software implementations.
• Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.

Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

US Base Sal