Senior Technical Solutions Analyst – Data, APIs & Linux (NV)

Vertex, Inc.

Nevada (IA)

Hybrid

USD 87,000 - 113,000

Full time

2 days ago

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Job summary

Vertex, Inc. is seeking an experienced Senior Customer Support Engineer based in Nevada to join a dedicated support team.

You will serve as the final escalation point for highly complex client issues, applying expert judgment and creative problem-solving to drive resolution across data-driven apps, databases, and enterprise tech. You will partner with product, engineering, and support teams to communicate customer needs, support technology rollouts, and develop scalable support processes.

Qualifications

6+ years of experience in technical support or systems engineering in enterprise environments.
Strong SQL and relational database experience with REST and SOAP APIs.
Familiar with Oracle and SAP environments and Linux/Unix exposure.

Responsibilities

Escalate and resolve highly complex client technical issues as final escalation point.
Provide advanced troubleshooting for data-driven applications, databases, networks, and APIs.
Lead and mentor junior staff; manage high-stakes customer escalations with professionalism.
Develop and maintain knowledge base articles and best practices.
Participate in on-call rotations and ensure technology readiness post-implementation.