Senior Technical Solutions Analyst

Vertexinc; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Vertex Inc. is seeking a senior technical support professional based in Washington state to serve as the final escalation point for complex client issues. You will provide expert troubleshooting for data-driven applications, databases, APIs, Java, and Linux, and mentor junior staff.

You will partner with product, engineering, and support teams to ensure technical readiness, develop scalable processes, and manage high-stakes escalations while maintaining excellent customer outcomes.

Qualifications

• 6+ years of experience in technical support or systems engineering in a customer-facing or enterprise environment.
• Ideally located on the West Coast or able to consistently work Pacific Time Zone hours to support customer and team needs.
• Hands-on experience with Linux/Unix, shell programming, FTP scripting, and related systems and scheduling tools.
• Demonstrated experience troubleshooting and supporting data-driven applications connected to relational databases, XML sources, and high-volume web services.

Responsibilities

• Serve as the final escalation point for highly complex, visible, and sensitive client technical issues, applying expert-level judgment and creative problem-solving to drive resolution.
• Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies.
• Act as a Customer Support liaison during pre- and post-implementation phases, ensuring technical readiness, continuity of support, and alignment with customer usage and requirements.
• Partner with internal product, engineering, and support teams to communicate customer needs, support emerging technology rollouts, and develop scalable support processes and standards.
• Provide work leadership, technical guidance, and mentorship to less senior support staff; receive and manage complex escalations from Tier2 analysts.
• Create, edit, and maintain technical knowledge base articles and best practice documentation to support team capability and knowledge continuity.
• Maintain shared support environments, including virtual environments, databases, and shared instances; fulfill on-call support responsibilities on a rotational basis.

Skills

SQL

Relational databases

REST & SOAP APIs

Oracle

SAP environments

Linux/Unix

Shell scripting

Networking

Problem solving

Escalations management

Tools

Java

Job description

Vertex Inc. is seeking a senior technical support professional based in Washington state to serve as the final escalation point for complex client issues. You will provide expert troubleshooting for data-driven applications, databases, APIs, Java, and Linux, and mentor junior staff.

You will partner with product, engineering, and support teams to ensure technical readiness, develop scalable processes, and manage high-stakes escalations while maintaining excellent customer outcomes.