Senior Technical Services Lead — Construction Materials

LATICRETE International; Willow Grove (PA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Life Insurance

Job summary

LATICRETE International in Willow Grove, Pennsylvania, is seeking a Lead Technical Services Representative to provide advanced technical services to customers through various communication methods. The ideal candidate will have at least 6 years of experience in the construction industry and a strong knowledge of LATICRETE products.

This role involves significant customer interaction, problem-solving, and leadership responsibilities, along with a focus on continuous improvement within the team.

Qualifications

• Minimum of 6 years experience in construction industry.
• Strong knowledge of architecture and construction methods.
• Expert knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide technical services to customers via phone, email, and chat.
• Investigate and settle customer complaints diplomatically.
• Assist in training Technical Services Representatives.

Skills

Technical Services

Customer Interaction

Problem-solving

Construction Knowledge

Leadership Skills

Education

Associate's degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Willow Grove, Pennsylvania, is seeking a Lead Technical Services Representative to provide advanced technical services to customers through various communication methods. The ideal candidate will have at least 6 years of experience in the construction industry and a strong knowledge of LATICRETE products.

This role involves significant customer interaction, problem-solving, and leadership responsibilities, along with a focus on continuous improvement within the team.