Senior Technical Services Lead — Construction Materials

LATICRETE International; Marcus Hook (Delaware County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International in Marcus Hook, Delaware County, is looking for a Lead Technical Services Representative to deliver advanced technical support regarding building materials. This position interacts with various stakeholders to ensure proper material selection and provides training to junior team members.

The ideal candidate will have extensive experience in the construction industry and Technical Services, with strong communication skills. Benefits include medical, dental, vision, and a robust 401k plan.

Qualifications

• 6+ years in the construction industry.
• 4+ years in Technical Services or similar.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers via phone and email.
• Investigate and resolve customer complaints.
• Train Technical Service Representatives.

Skills

Construction industry experience

Technical Services knowledge

Salesforce experience

Leadership skills

Communication skills

Education

Associate's degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Marcus Hook, Delaware County, is looking for a Lead Technical Services Representative to deliver advanced technical support regarding building materials. This position interacts with various stakeholders to ensure proper material selection and provides training to junior team members.

The ideal candidate will have extensive experience in the construction industry and Technical Services, with strong communication skills. Benefits include medical, dental, vision, and a robust 401k plan.