Senior Technical Operations Manager, Platform Reliability

Openkrill; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

InvoiceCloud is seeking a Technical Operations Manager to own the infrastructure service request intake and prioritization, coordinating with Cloud Platform Engineers, InfoSec, and product owners to ensure reliable delivery and change-management compliance.

You will lead a team of Cloud Platform Engineers, participate in on-call rotations, drive incident post-mortems, and push improvements toward 99.99% uptime while reporting to the VP of Platform Engineering.

Qualifications

• Bachelor’s degree and minimum 5 years of experience in Infrastructure, Platform Engineering, Site Reliability Engineering, or related technical operational roles.
• Experience managing technical work intake processes and backlogs using JIRA or similar tools.
• Experience coordinating maintenance windows, patch cycles, or operational readiness activities.
• Strong understanding of change‑management frameworks and operational governance best practices.
• Excellent communication skills and experience engaging with senior technical and business stakeholders.

Responsibilities

• Own the Infrastructure Service Request JIRA board, including intake quality, prioritization discipline, backlog health, and workflow governance.
• Lead, coach, and develop a team of Cloud Platform Engineers, setting clear goals, conducting regular 1:1s and performance reviews, and building individual growth and career development plans.
• Own on-call incidents, post-mortems, and reliability improvements toward a 99.99% uptime target.
• Coordinate maintenance windows with Cloud Platform Engineers, ensuring minimal disruption and validated outcomes.
• Provide regular updates, insights, and risk assessments to the VP of Platform Engineering.
• Partner with InfoSec to coordinate security hardening initiatives and support PCI and SOC 2 audit readiness.

Skills

Incident management

Leadership

Communication

Analytical thinking

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

JIRA

Azure AKS

Terraform

Ansible

Python

Job description

InvoiceCloud is seeking a Technical Operations Manager to own the infrastructure service request intake and prioritization, coordinating with Cloud Platform Engineers, InfoSec, and product owners to ensure reliable delivery and change-management compliance.

You will lead a team of Cloud Platform Engineers, participate in on-call rotations, drive incident post-mortems, and push improvements toward 99.99% uptime while reporting to the VP of Platform Engineering.