Senior Technical Customer Support Advisor (Remote)

MaziCTools; United States; Remote; CAD 49,000 - 57,000; Full time

Job summary

Dell Advancements is seeking a Senior Technical Customer Support Advisor to join its remote support team. You will help clients understand the installation, operation, and use of Dell Advancements products, including remote diagnostics for basic issues.

Join us to achieve excellence in customer service and to grow within a globally connected tech company. This role emphasizes client collaboration and high-quality issue resolution.

Qualifications

• Minimum 2 years of related experience.
• Bachelor degree in a STEM-related field; recent graduates considered.
• Excellent customer care, telephone etiquette and work ethic.
• Ability to work under pressure.
• Strong problem-solving and analytical skills.

Responsibilities

• Tackle complex client issues and stay ahead of aggressive expectations.
• Collaborate closely with clients while proactively communicating progress.
• Deliver top-notch customer care.
• Drive excellence through effective issue resolution.
• Opportunity to mentor and guide colleagues.

Skills

Client service

Communication

Problem solving

Education

Bachelor degree

Tools

Databases

Software

Job description

Dell Advancements is seeking a Senior Technical Customer Support Advisor to join its remote support team. You will help clients understand the installation, operation, and use of Dell Advancements products, including remote diagnostics for basic issues.

Join us to achieve excellence in customer service and to grow within a globally connected tech company. This role emphasizes client collaboration and high-quality issue resolution.