Senior Tech Support Advocate — Remote, Global SaaS Impact

Boldr; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Boldr is seeking a Senior Technical Support Advocate to provide hands-on troubleshooting, feature explanations, and best practice guidance for our products. You’ll support customers, partners, and colleagues in a fast-paced environment, delivering the highest level of client satisfaction, even in ambiguous technical situations.

You will work remotely with US business hours, collaborate with cross-functional teams, and participate in training to deepen product knowledge while maintaining a strong

Qualifications

• 3+ years in technical support, especially email and chat.
• Strong knowledge of how web and mobile apps work.
• Experience with REST APIs and web development tools.
• Familiar with SaaS products.
• Ability to thrive in dynamic environments and handle high-volume interactions.
• Excellent written English.
• Empathy and conflict resolution skills.

Responsibilities

• Provide technical support to customers via phone, email and chat, focusing on email.
• Respond to inquiries quickly and professionally per SLAs.
• Diagnose and resolve technical issues accurately.
• Escalate complex issues to higher-level support.
• Keep up with changing technologies and processes.
• Participate in training to enhance skills.
• Share knowledge with the team and train new members.
• Understand client products and services.
• Collaborate with team and take on extra tasks to meet objectives.

Skills

Technical support

Customer experience

REST APIs

Chrome DevTools

SaaS products

Written communication

Problem solving

English fluency

Remote work

Tools

Chrome DevTools

REST APIs

Datadog

Job description

Boldr is seeking a Senior Technical Support Advocate to provide hands-on troubleshooting, feature explanations, and best practice guidance for our products. You’ll support customers, partners, and colleagues in a fast-paced environment, delivering the highest level of client satisfaction, even in ambiguous technical situations.

You will work remotely with US business hours, collaborate with cross-functional teams, and participate in training to deepen product knowledge while maintaining a strong