Remote Technical Support & Customer Advocate

CLX Gaming; Lawrence (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health and dental benefits included

Full on the job training & support

Fun working environment and culture

Great opportunity for advancement

Job summary

Cybertron is seeking Technology Support / Customer Advocate Agents to join our team in a fully remote role. You will guide customers through their entire experience, from consideration to post-purchase, and you will be rewarded for delivering exceptional service.

Key responsibilities include providing technical support for hardware and software, communicating incident progress, collaborating with supervisors and other departments to resolve issues, and advocating for customers to ensure high

Qualifications

• Ability to provide technical support for hardware and software issues.
• Strong communication and customer-care skills.
• Understanding of PC operating systems and common software applications.

Responsibilities

• Provide technical support and assistance to customers for hardware and software issues.
• Communicate incident progress and notify customers of changes.
• Work with supervisors and other departments to resolve incidents quickly.

Skills

Active listening

Customer care

Troubleshooting

Communication

PC operating systems

Education

2-year IT degree

Tools

Windows OS

Hardware diagnostics

Job description

Cybertron is seeking Technology Support / Customer Advocate Agents to join our team in a fully remote role. You will guide customers through their entire experience, from consideration to post-purchase, and you will be rewarded for delivering exceptional service.

Key responsibilities include providing technical support for hardware and software, communicating incident progress, collaborating with supervisors and other departments to resolve issues, and advocating for customers to ensure high