Remote Technical Support Specialist - Client Success

GoHire Technologies LTD.; West Hollywood, Northern (CA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

AMW Group is seeking a Technical Support Specialist to help our clients use our software daily and ensure reported issues get fixed. This remote role with on-location work as needed offers an opportunity to work with a diverse client base and collaborate with engineering to improve product support.

You will answer questions by email, chat, and phone, reproduce problems, write clear reports for engineering, assist new clients with setup, and keep help articles current as products evolve.

Qualifications

• Experience supporting software users.
• Patience, clear writing and a knack for troubleshooting.
• Comfort learning products in depth.

Responsibilities

• Answer client questions and support requests every day, by email, chat and phone.
• Reproduce problems, write clear reports for engineering and follow through until they're fixed.
• Help new clients get set up and get their team started.
• Keep help articles current as our products change.

Skills

Software support

Clear writing

Troubleshooting

Quick learner

Job description

AMW Group is seeking a Technical Support Specialist to help our clients use our software daily and ensure reported issues get fixed. This remote role with on-location work as needed offers an opportunity to work with a diverse client base and collaborate with engineering to improve product support.

You will answer questions by email, chat, and phone, reproduce problems, write clear reports for engineering, assist new clients with setup, and keep help articles current as products evolve.