Senior Advisor, Technical Account Manager

Dell Technologies Inc.; Omaha (NE); On-site; USD 120,000 - 160,000; Full time

Job summary

Dell Technologies is seeking a Senior Advisor, Technical Account Manager to serve as a trusted advisor for customers, acting as a subject matter expert in data center infrastructure and guiding proactive service delivery. You will help ensure availability, stability and high satisfaction across environments.

You'll work with Federal customers and partners as they implement AI solutions in secure spaces, coordinating with cross‑functional teams to identify opportunities, drive best practices and

Qualifications

• Senior Advisor TAM role focusing on data center infrastructure expertise and proactive service delivery.
• Collaboration with cross‑functional teams to identify opportunities and ensure high levels of customer satisfaction.

Responsibilities

• Support customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions.
• Work with Federal customers and partners as they implement AI solutions in secure spaces.

Job description

Senior Advisor, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer\'s go-to person when there\'s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Technical Account Manager on our Technical Account Manager team in Omaha, NE, Washington, DC, or CO.

What you will achieve:

As a Senior Advisor, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.