Remote Technical Support Specialist

Jobs for Humanity; Town of Texas (WI); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Referral bonuses

Paid training

Job summary

VXI Global Solutions is seeking a Technical Support Advisor for a remote call center role. You will assist customers with technical issues, guiding them through troubleshooting steps and providing clear, practical solutions.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to work effectively in a fast-paced virtual team environment. Training is provided, with opportunities for growth and performance-based incentives.

Qualifications

• Experience in customer-facing roles, such as call centers.
• Strong verbal and written communication skills.
• Technical aptitude with troubleshooting in devices (iOS, macOS, PCs).
• Ability to navigate multiple software systems and resources.

Responsibilities

• Handle customer inquiries via phone with tailored solutions.
• Diagnose and resolve issues related to devices and software.
• Adjust communication style to diverse customers for clear understanding.
• Collaborate with fellow advisors to meet team goals.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Job description

VXI Global Solutions is seeking a Technical Support Advisor for a remote call center role. You will assist customers with technical issues, guiding them through troubleshooting steps and providing clear, practical solutions.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to work effectively in a fast-paced virtual team environment. Training is provided, with opportunities for growth and performance-based incentives.