Sr. Servicenow Developer

Tata Consultancy Services; Plano (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage (health

Dental & Vision

401K plan

Job summary

Tata Consultancy Services (TCS) in Plano, TX, seeks a Senior Engineer with extensive ServiceNow experience to support large, complex environments. The role focuses on ITSM processes, HRSD, integrations, and governance for multiple product teams.

You will script, customize, and lead efforts to optimize platform health, performance, and data sources while aligning with change and release policies. Salary ranges reflect market norms for this seniority in Plano.

Qualifications

• Extensive ServiceNow technical experience in large, complex environments.
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• Experience with ITSM modules including Incident, Problem, Change, Service Catalog, Knowledge, and Reports.
• Experience with HRSD including ESC and lifecycle events for onboarding.
• Ability to script and troubleshoot platform health and performance.
• Experience with designing governance and admin standards for multiple product teams.
• Experience leading teams for ITSM tool implementations and continuous improvements.

Responsibilities

• Experience in scripting (background, script include, client, UI Actions, etc.).
• Experience in configuring System properties, ACLs, and application properties.
• Experience with creating and maintaining REST, SOAP, and Scripted REST integrations.
• Proficiency across the Application Development Lifecycle.
• Communicate effectively with technical and functional stakeholders.
• Work with ITSM processes like Incident, Problem, Change, and Service Catalog.

Skills

ServiceNow expertise

Scripting

ITSM knowledge

Governance & release

Team leadership

Education

Bachelor of Computer Science

Tools

REST

SOAP

Scripted REST

Job description

Must Have Technical/Functional Skills

• * Extensive ServiceNow technical experience supporting large, complex environments and extensive technology administration experience appropriate for supporting large, complex environments
• * Ability to support operations of large ServiceNow implementation
• * Cursory knowledge of many applications on the platform
• * Understanding of CSDM
• * Ability to script
• * Ability to identify and troubleshoot issues related to platform health and performance
• * Ability to maintain complex foundational data sources (Users, CIs, Locations, etc.)
• * Understanding and strong adherence to change and release policy and best practices
• * Assist in designing governance and administration standards for many product teams

Roles & Responsibilities

• * Experience in scripting (background, script include, client, UI Actions, etc.)
• * Experience in configuration (System and Application properties, ACLs, etc.)
• * Experience with creating and maintaining integrations including REST, SOAP, and Scripted REST web services
• * Proficiency in all phases of the Application Development Lifecycle
• * Strong written and verbal communication skills relevant to collaborating with technical and functional stakeholders
• * Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.
• * Experience in customizing Service Portal widgets & pages.
• * ServiceNow experience with ITBM module (Project Portfolio Management, Release Management, Demand Management, Financial Management, Resource Management, Agile Development, Test Management, etc.)
• * Experience should include implementation of HRSD with Guided setup, configuration of Employee Service Center (ESC), Life-cycle Events (LE) for On-Boarding & Transitions, Activities, Services, and other key workflow components.
• * Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.
• * Should have experience of leading team for implementing ITSM tools and continuous improvements
• * Experience in the implementation, administration, maintenance and enhancements of ServiceNow
• * Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
• * Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
• * Experience with Performance Analytics in creating Reports and Dashboards.

Salary Range: $110,000 - $140,000 per year

TCS Employee Benefit and Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistanc e, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Plano, TX

Function

TECHNOLOGY

Role

Senior Engineer

ID

438358

Skills

Service Now

Salary Range

$110,000 - $140,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE