Servicenow Consultant

Tata Consultancy Services; Canton (GA); Remote; USD 130.000 - 175.000; Vollzeit

Zusammenfassung

Tata Consultancy Services Limited is seeking a seasoned Functional Consultant with deep ServiceNow expertise to lead and deliver complex ITSM/ITAM/ITOM/CSM/FSM projects. You will translate customer requirements into robust functional designs, drive architecture decisions, and ensure successful lifecycle implementations.

The role requires strong ITIL knowledge, Agile familiarity, and proven mentoring capabilities, with remote work options and competitive compensation.

Qualifikationen

• Experience as a Technical Lead in ServiceNow projects.
• Defined ITIL processes, integration solutions, and architecture considerations.
• Translates business requirements into functional specs.
• Review requirements for accurate estimation and planning.
• Led multiple ServiceNow implementations across ITSM/ITAM/ITOM/CSM/FSM lifecycles.
• Expert in deployments, migrations, upgrades, and third-party integrations.
• Proactive issue analysis and mentoring to the team; strong ITIL knowledge; agile familiarity.
• Certified: ServiceNow System Administrator, ServiceNow Implementation Specialist, ITIL V3 Foundation.

Aufgaben

• Lead project teams on ServiceNow deployments and migrations.
• Define and map business requirements to technical solutions.
• Oversee estimations, timelines, and risk management for implementations.
• Collaborate with stakeholders and provide weekly status updates.
• Mentor team members and share best practices in ServiceNow.

Kenntnisse

ServiceNow ITSM

ITAM

ITOM

CSM

FSM

Technical Lead

Requirements analysis

Architecture understanding

Tools

ServiceNow

Orchestration

Jobbeschreibung

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as neededMentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$130,000-$175,000 a year.

#LI-CM2

Location

Canton, GA

Function

TECHNOLOGY

Role

Functional Consultant

ID

435491

Skills

CAD/CAE | Service Now

Salary Range

$130,000 - $175,000