Senior Technical Client Solutions Specialist

Quest Diagnostics; Lenexa (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading diagnostic services provider based in Lenexa, Kansas is seeking a Client Services Representative to handle customer inquiries and provide technical support. You will report laboratory results, document call history, and educate clients on services offered. Successful candidates will have strong customer service skills and experience in client relations. This role requires proficiency in English and the ability to work in a fast-paced environment, with a commitment to excellence in customer service.

Qualifications

• 40 months of client service experience with Quest Diagnostics.
• Ability to communicate clearly in English.
• Strong writing and composition skills.
• Ability to work in a team environment.
• Calmness under stress.

Responsibilities

• Handle customer inquiries about patient results.
• Document call history and maintain records.
• Contact clients to resolve issues.
• Provide technical training to new hires.
• Serve as a Peer Mentor.

Skills

Customer service skills

Interpersonal communication

Problem-solving skills

Organizational skills

Technical documentation

Education

High school diploma or equivalent

Tools

Basic office equipment

Computer skills

Job description

A leading diagnostic services provider based in Lenexa, Kansas is seeking a Client Services Representative to handle customer inquiries and provide technical support. You will report laboratory results, document call history, and educate clients on services offered. Successful candidates will have strong customer service skills and experience in client relations. This role requires proficiency in English and the ability to work in a fast-paced environment, with a commitment to excellence in customer service.