Remote Customer Care Rep I - Patient Support

Quest Diagnostics; Lenexa (KS); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Day 1 Medical, dental & vision for FT

401(k) with company match

Annual incentive plans

Employee stock purchase plan

Vacation and paid time off

Career advancement opportunities

Job summary

Quest Diagnostics is seeking a Customer Care Representative I in Lenexa, KS. The role focuses on delivering a consistent, high-quality customer experience across phone, email, chat, and other channels.

Training is onsite for five weeks, with a remote schedule once trained, and a starting pay around $17.25 per hour. Ideal candidates will have at least one year of customer service experience, familiarity with Outlook/Excel, and the ability to follow scripts while maintaining confidentiality of

Qualifications

• 1-year related customer service experience.
• Experience handling health-related inquiries and maintaining confidentiality.
• Ability to follow scripts and provide consistent customer care.
• Comfort with multiple digital channels (phone, email, chat).

Responsibilities

• Assist assigned client groups with routine health-related customer care activities.
• Make routine outbound health-related calls following set scripts.
• Maintain patient confidentiality for health and personal data.
• Respond to inquiries via phone, fax, email, chat about test results and services.

Skills

Customer service

Communication

Digital channels

Outlook & Excel basics

Tools

Outlook

Excel

Phone systems

Job description

Quest Diagnostics is seeking a Customer Care Representative I in Lenexa, KS. The role focuses on delivering a consistent, high-quality customer experience across phone, email, chat, and other channels.

Training is onsite for five weeks, with a remote schedule once trained, and a starting pay around $17.25 per hour. Ideal candidates will have at least one year of customer service experience, familiarity with Outlook/Excel, and the ability to follow scripts while maintaining confidentiality of