Client Success & Solutions Specialist

Eurofins Clinical Diagnostics; Fairfield (OH); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid vacation and holidays

Job summary

A leading clinical diagnostics company in Ohio is looking for an entry-level Client Engagement Specialist. The role involves responding to client inquiries via phone and email, managing case updates, and ensuring a high level of service. Candidates should have a high school diploma with at least 3 years of customer service experience. Excellent benefits are offered along with a full-time schedule.

Qualifications

• 3+ years of experience in customer service.
• Strong administrative skills to keep each account needs organized.
• Knowledge of DNA or diagnostic testing preferred.

Responsibilities

• Answer 50+ incoming phone calls daily.
• Respond to 50+ email inquiries in a professional manner.
• Triage and support inquiries related to sample status.

Skills

Customer service experience

Strong written communication skills

Active listening skills

Problem-solving skills

Education

High school diploma/GED

Tools

Microsoft Office

Job description

A leading clinical diagnostics company in Ohio is looking for an entry-level Client Engagement Specialist. The role involves responding to client inquiries via phone and email, managing case updates, and ensuring a high level of service. Candidates should have a high school diploma with at least 3 years of customer service experience. Excellent benefits are offered along with a full-time schedule.