Hybrid Client Solutions Specialist - Insurance Support

Quest Diagnostics Incorporated; Johnson City (KS); Ibrido; USD 20.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Day 1 Medical

401(k) with company match

Annual incentive plan

Education assistance

Descrizione del lavoro

Quest Diagnostics Incorporated is seeking a Customer Solutions Representative in Lenexa, KS, operating on a hybrid schedule (3 days onsite, 2 days remote). The role centers on client support for the ExamOne portfolio, handling inquiries via phone and email while coordinating with insurers and brokers.

Qualified candidates will have strong typing skills, proficiency with Word/Excel/Outlook, and 3–5 years of customer service experience. Benefits start Day 1 for eligible employees.

Competenze

• Previous customer service and/or call center experience preferred.
• Bachelor's degree preferred or High School diploma with extensive experience.

Mansioni

• Handle all customer inquiries via phone, email and other electronic communication to ensure high customer satisfaction.
• Use proprietary programs to review, research and resolve insurance applicant orders.
• Act as liaison between insurance companies, brokers, third party administrators and departments.
• Monitor service levels to maximize department productivity standards.
• Produce department/client reports and maintain documentation for management review.

Conoscenze

Typing 35 wpm

Customer service

Phone & email support

Microsoft Office

Formazione

Bachelor's Degree (Preferred)

High School Diploma or Equivalent (Required)

Strumenti

Word

Excel

Outlook

Descrizione del lavoro

Quest Diagnostics Incorporated is seeking a Customer Solutions Representative in Lenexa, KS, operating on a hybrid schedule (3 days onsite, 2 days remote). The role centers on client support for the ExamOne portfolio, handling inquiries via phone and email while coordinating with insurers and brokers.

Qualified candidates will have strong typing skills, proficiency with Word/Excel/Outlook, and 3–5 years of customer service experience. Benefits start Day 1 for eligible employees.