Lab Client Success Specialist

Unified Womens Health Care; Village of Suffern (NY); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Financial & Retirement Planning

Income Protection

Wellbeing Support

Professional Development

Job summary

Talentify is seeking a Laboratory Client Services Representative (Lab CSR) to act as a liaison, resolve client concerns, and support internal lab clerical tasks. The role emphasizes problem-solving, empathy, and effective communication with Care Center partners and patients.

The position involves handling inquiries, triaging issues, reporting results, guiding collection requirements, and supporting data entry and billing processes while ensuring exemplary client service and adherence to policies.

Qualifications

• High school diploma or equivalent required.
• Medical/lab experience preferred and sciences coursework helpful.
• Knowledge of specimen handling, general lab workflow, and medical terminology beneficial.

Responsibilities

• Handle Care Center inquiries by telephone and portal tickets for reports/status.
• Triage concerns based on laboratory protocol.
• Report laboratory results to clients per established protocols and document history.
• Provide information on collection requirements for lab testing.
• Operate information systems for data entry, billing, and client interactions to ensure service quality.
• Create/distribute reports from AthenaNet and VitalDx for QA tracking.
• Onboard new Care Centers and resolve routine client issues.

Skills

Medical/lab experience

Specimen handling knowledge

Laboratory workflow knowledge

Medical terminology

Education

High school diploma or equivalent

Job description

Talentify is seeking a Laboratory Client Services Representative (Lab CSR) to act as a liaison, resolve client concerns, and support internal lab clerical tasks. The role emphasizes problem-solving, empathy, and effective communication with Care Center partners and patients.

The position involves handling inquiries, triaging issues, reporting results, guiding collection requirements, and supporting data entry and billing processes while ensuring exemplary client service and adherence to policies.