Service Center Operations & Client Liaison

Eurofins Environment Testing (USA); Kansas City (MO); On-site; USD 30,307 - 34,440; Full time

Job summary

A leading analytical testing company in Kansas City seeks a Sample Management Support to manage the service center and act as a liaison with clients. Responsibilities include supervising couriers, addressing client concerns, and maintaining operational records. The ideal candidate has at least 3 years of experience in customer service. This is a full-time role, Monday to Friday with potential for overtime.

Qualifications

• Minimum 3 years client relationship or customer service experience.
• Must speak, read, and write English fluently.
• Ability to lift 50 lbs.

Responsibilities

• Manage the service center and act as a liaison between the laboratory and the local client base.
• Ensure client complaints are handled professionally and resolved promptly.
• Supervise service center couriers and schedule pickups and deliveries.

Skills

Customer service experience

Excellent written and verbal communication skills

Detail oriented

Excellent organizational skills

Ability to operate a motor vehicle

Job description

A leading analytical testing company in Kansas City seeks a Sample Management Support to manage the service center and act as a liaison with clients. Responsibilities include supervising couriers, addressing client concerns, and maintaining operational records. The ideal candidate has at least 3 years of experience in customer service. This is a full-time role, Monday to Friday with potential for overtime.