Contract Customer Service Specialist

Kedia Corporation; Manhattan (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A global services provider in Manhattan, KS, seeks a Customer Service Representative to engage with customers, resolve inquiries, and maintain records. This fast-paced role involves using advanced contact center technology and delivering excellent service standards. Ideal candidates should possess strong communication skills, problem-solving abilities, and knowledge of customer service principles. If you are passionate about assisting others and want to thrive in a growth-oriented environment, apply now.

Qualifications

• Knowledge of customer and personal service is essential.
• Strong command of the English language is required.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Tools

Avaya software

Microsoft Excel

Job description

A global services provider in Manhattan, KS, seeks a Customer Service Representative to engage with customers, resolve inquiries, and maintain records. This fast-paced role involves using advanced contact center technology and delivering excellent service standards. Ideal candidates should possess strong communication skills, problem-solving abilities, and knowledge of customer service principles. If you are passionate about assisting others and want to thrive in a growth-oriented environment, apply now.