Senior Technical Account & Platform Strategist

About You; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

About You is seeking an Enterprise Customer Success Manager who can own and manage 5–10 enterprise relationships from a technical perspective. You will act as a trusted advisor for platform usage, integrations, and architecture decisions.

You will translate complex customer requirements into actionable feature requests, map business needs to product features, and drive proactive adoption. You will coordinate technical escalations with solution engineering, support, and product teams, and lead

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Job description

About You is seeking an Enterprise Customer Success Manager who can own and manage 5–10 enterprise relationships from a technical perspective. You will act as a trusted advisor for platform usage, integrations, and architecture decisions.

You will translate complex customer requirements into actionable feature requests, map business needs to product features, and drive proactive adoption. You will coordinate technical escalations with solution engineering, support, and product teams, and lead