Senior Technical Account Manager — Strategic Tech Lead

Remote

San Francisco (CA)

Remote

USD 165,000 - 225,000

Full time

14 days+

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Benefits offered by this job

Health coverage

ESPP

Tech stipends

Flexible time off

Job summary

Affirm is seeking a Senior Technical Account Manager (Senior TAM) to own the operational health of its strategic alliance portfolio. You will alert, monitor, troubleshoot, and ensure SLA delivery while driving cross-functional initiatives and custom integration solutions.

You will mentor other TAMs, lead cross-team projects, and progressively own a book of strategic accounts, influencing roadmaps with merchant feedback.

Qualifications

At least six years in a technical, external-facing role.
Experience owning operational health of technical accounts and delivering against SLAs.
Ability to communicate with both technical and non-technical leaders.

Responsibilities

Own operational aspects of technical account management across affirmed alliances.
Deliver against SLAs and surface technical risks early.
Perform root-cause analysis across logs and integration data.
Drive cross-team collaboration on launches and optimization initiatives.
Design and deliver custom integration solutions on top of standard integrations.
Mentor junior TAMs and contribute to team development.
Grow into owning a dedicated book of strategic alliance accounts.

Skills

Technical Account Management

SLA management

Cross-functional collaboration

RESTful APIs

Code fluency (HTML/JS/SQL/Python)

Troubleshooting

Stakeholder communication

Mentorship

Education

Bachelor's degree in CS or related

Tools

Postman

Jira

Snowflake

Job description

You will mentor other TAMs, lead cross-team projects, and progressively own a book of strategic accounts, influencing roadmaps with merchant feedback.

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