Senior Technical Account Manager - Remote Security

1Password LLC; United States; Remote; USD 143,000 - 207,000; Full time

Benefits offered by this job

Health benefits

RSU program

Retirement matching

Free 1Password account

Paid volunteer days

Remote-first work environment

Job summary

1Password is seeking a Staff Technical Account Manager to strengthen post-sale technical relationships, guide onboarding, and drive adoption and renewal across complex customer environments.

You will advise on identity, access, device trust, and SaaS security, shaping scalable practices aligned with 1Password’s mission to create a safer, simpler digital future. This role reports to the Sr. Manager of Technical Account Management.

Qualifications

• 8+ years in a customer-facing technical role in SaaS or security environments.
• Experience leading onboarding and implementation conversations across complex customer environments.
• Strong communication and storytelling with ability to translate technical concepts into business value.
• Experience with identity technologies (SSO, SAML, OIDC, SCIM) and security frameworks (SOC 2, ISO 27001, GDPR).
• Experience with SaaS products, cloud infrastructure, scripting/DevOps, and Docker/Kubernetes.
• Ability to work autonomously in a remote-first environment and mentor peers.
• Preferred: experience with 1Password or password managers, MDM, device posture tools, and AI technologies.

Responsibilities

• Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementations, including integrations, configuration, and security reviews.
• Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes.
• Partner with Customer Success Managers to identify risks and opportunities to maximize value.
• Represent the customer perspective internally and collaborate with Product, Marketing, Support, and other teams.
• Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.
• Mentor team members and support leadership activities.

Skills

Customer-facing technical experience

Technical onboarding

Strong communication & storytelling

Identity technologies

SaaS & cloud

Docker & Kubernetes

Remote collaboration

Autonomy in remote-first

Tools

Docker

Kubernetes

CLI

Job description

1Password is seeking a Staff Technical Account Manager to strengthen post-sale technical relationships, guide onboarding, and drive adoption and renewal across complex customer environments.

You will advise on identity, access, device trust, and SaaS security, shaping scalable practices aligned with 1Password’s mission to create a safer, simpler digital future. This role reports to the Sr. Manager of Technical Account Management.