Remote Senior Manager, Implementation & Onboarding

1Password LLC; United States; Remote; USD 139,000 - 202,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Equity grant

Job summary

1Password is seeking a senior leader to drive implementations and onboarding across post-sale SaaS engagements in North America. You will partner with Customer Success, Sales, Support, and Product to ensure cohesive, high-impact technical guidance and advocacy.

The role emphasizes people leadership, capacity planning, and scaling of technical onboarding while maintaining a focus on security and customer outcomes. Remote work is available in the US and Canada.

Qualifications

• Experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering.
• Proven people management experience with multiple teams or managers.
• Experience leading IC technical teams and specialized technical roles.
• Ability to drive adoption of new roles, processes and tools.

Responsibilities

• Lead and scale multi-layered onboarding teams.
• Set standards for technical excellence and customer engagement.
• Partner with senior leaders across Customer Success, Sales, Support, and Product.
• Own strategy, execution, and outcomes for onboarding initiatives.

Skills

Post-sale SaaS

People management

Leadership

Cross-functional collaboration

Security IT knowledge

1Password familiarity

Tools

SSO

SCIM

AD / Okta / Azure AD

APIs

CLI tools

Job description

1Password is seeking a senior leader to drive implementations and onboarding across post-sale SaaS engagements in North America. You will partner with Customer Success, Sales, Support, and Product to ensure cohesive, high-impact technical guidance and advocacy.

The role emphasizes people leadership, capacity planning, and scaling of technical onboarding while maintaining a focus on security and customer outcomes. Remote work is available in the US and Canada.