Senior Technical Account Manager – Remote Cybersecurity

Huntress; United States; Remote; USD 160,000 - 170,000; Full time

Job summary

Huntress is seeking a highly motivated Technical Account Manager to serve as the primary technical liaison post-sales. You will ensure customer satisfaction by providing high-quality post-sales support with a consultative approach and by helping customers maximize value from the Huntress Platform.

You will collaborate with product, engineering, and other internal teams to troubleshoot issues, drive long-term partner relationships, and deliver training and onboarding to new customers.

Responsibilities

• Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
• Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
• Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
• Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
• Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them

Job description

Huntress is seeking a highly motivated Technical Account Manager to serve as the primary technical liaison post-sales. You will ensure customer satisfaction by providing high-quality post-sales support with a consultative approach and by helping customers maximize value from the Huntress Platform.

You will collaborate with product, engineering, and other internal teams to troubleshoot issues, drive long-term partner relationships, and deliver training and onboarding to new customers.