Technical Account Manager II - Remote Cybersecurity

Huntress Labs; United States; Remote; USD 160.000 - 170.000; Vollzeit

Benefits dieser Stelle

100% remote work environment - since 早

Generous paid time off policy, incl. +

12 weeks of paid parental leave

Medical, dental, and vision benefits

401(k) with a 5% contribution

Life and Disability insurance

Stock options for all full-time

Home office reimbursement

Education and professional development

Digital reimbursement

BetterUp coaching access

Zusammenfassung

Huntress Labs is seeking a highly motivated Technical Account Manager to serve as the primary post-sales technical liaison. You’ll help customers and partners maximize value from the Huntress Platform, troubleshoot complex issues, and coordinate with internal teams.

This remote US role requires 4+ years in TAM or similar, strong communication, cybersecurity experience, and the ability to travel ~33%.

Qualifikationen

• 4+ years of experience working in Technical Account Management, pre-sales, or similar work
• Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
• Effective time management and organizational skills

Aufgaben

• Elevated Tech Support: Work with product and engineering to elevate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively elevate as needed
• Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
• _Technical Sales Enablemen_t: Participate at events to lead training sessions on product usage and best practices
• Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
• Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
• Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
• Strong self-starter with the ability to work independently
• Spot opportunities for improvement in a fast-moving environment
• Comfortable traveling 33% of the time and meeting face-to-face with customers
• Comfortable presenting in front of groups

Kenntnisse

Technical Account Management

Cybersecurity experience

Communication skills

Presentation skills

Time management

Tools

RMMs

PSAs

Elastic

Splunk

AWS

Azure

GCP

Jobbeschreibung

Huntress Labs is seeking a highly motivated Technical Account Manager to serve as the primary post-sales technical liaison. You’ll help customers and partners maximize value from the Huntress Platform, troubleshoot complex issues, and coordinate with internal teams.

This remote US role requires 4+ years in TAM or similar, strong communication, cybersecurity experience, and the ability to travel ~33%.