Senior Technical Account Manager, Public Sector (Remote)

Ladders; United States; Remote; USD 160,000 - 190,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Professional development

Job summary

Ladders is seeking a Technical Account Manager for the Public Sector to serve as a trusted technical partner to government and affiliated entities, guiding deployment, adoption, and ongoing optimization of secure environments.

The role collaborates with internal teams, partners, and customers to translate technical requirements into practical outcomes while identifying risks and delivering improvement recommendations. Travel to customer sites may be required.

Qualifications

• 5+ years in Professional Services, Technical Account Management, or Network Engineering roles.
• Experience with US Federal customers and compliance standards.
• Understanding of NIST, ISO/IEC, and IEC 62443 frameworks.
• Knowledge of Governance, Risk, and Compliance (GRC) principles for critical infrastructure.
• Deep knowledge of IT networking and protocols, including TCP/IP, routing, and switching.
• Strong communication skills for engaging technical and executive stakeholders.

Responsibilities

• Collaborate with customers and partners to design and deploy solutions
• Act as the primary technical contact and subject matter expert for customers and partners
• Provide ongoing technical guidance and optimization strategies to support product adoption
• Support partners in customer deployments with enablement and oversight
• Identify risks and opportunities for improvement in customer environments
• Translate feedback and industry trends into actionable recommendations for internal teams
• Develop documentation and best practices to enhance service delivery

Skills

Technical Account Management

Professional Services

Network Engineering

Cybersecurity basics

Executive stakeholder communication

Job description

Ladders is seeking a Technical Account Manager for the Public Sector to serve as a trusted technical partner to government and affiliated entities, guiding deployment, adoption, and ongoing optimization of secure environments.

The role collaborates with internal teams, partners, and customers to translate technical requirements into practical outcomes while identifying risks and delivering improvement recommendations. Travel to customer sites may be required.