Technical Account Manager, Public Sector

Ladders; United States; Remote; USD 160,000 - 190,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Professional development

Job summary

Ladders is seeking a Technical Account Manager for the Public Sector to serve as a trusted technical partner to government and affiliated entities, guiding deployment, adoption, and ongoing optimization of secure environments.

The role collaborates with internal teams, partners, and customers to translate technical requirements into practical outcomes while identifying risks and delivering improvement recommendations. Travel to customer sites may be required.

Qualifications

• 5+ years in Professional Services, Technical Account Management, or Network Engineering roles.
• Experience with US Federal customers and compliance standards.
• Understanding of NIST, ISO/IEC, and IEC 62443 frameworks.
• Knowledge of Governance, Risk, and Compliance (GRC) principles for critical infrastructure.
• Deep knowledge of IT networking and protocols, including TCP/IP, routing, and switching.
• Strong communication skills for engaging technical and executive stakeholders.

Responsibilities

• Collaborate with customers and partners to design and deploy solutions
• Act as the primary technical contact and subject matter expert for customers and partners
• Provide ongoing technical guidance and optimization strategies to support product adoption
• Support partners in customer deployments with enablement and oversight
• Identify risks and opportunities for improvement in customer environments
• Translate feedback and industry trends into actionable recommendations for internal teams
• Develop documentation and best practices to enhance service delivery

Skills

Technical Account Management

Professional Services

Network Engineering

Cybersecurity basics

Executive stakeholder communication

Job description

For our client, we are seeking a Technical Account Manager, Public Sector to join the team of a leader in the Enterprise Technology space.

This role will serve as a trusted technical partner to public sector customers and partners, helping guide solution deployment, adoption, and ongoing optimization.

You will work closely with internal teams, external stakeholders, and channel partners to translate technical requirements into practical outcomes that support secure, effective customer environments.

The position also calls for strong judgment in identifying risk, improving service delivery, and turning field feedback into recommendations that strengthen the broader organization.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $160,000 – $190,000 annually

Responsibilities

• Collaborate with customers and partners to design and deploy solutions
• Act as the primary technical contact and subject matter expert for customers and partners
• Provide ongoing technical guidance and optimization strategies to support product adoption
• Support partners in customer deployments with enablement and oversight
• Identify risks and opportunities for improvement in customer environments
• Translate feedback and industry trends into actionable recommendations for internal teams
• Develop documentation and best practices to enhance service delivery

Qualifications

• 5+ years in Professional Services, Technical Account Management, or Network Engineering roles
• Experience with US Federal customers and compliance standards
• Understanding of NIST, ISO/IEC, and IEC 62443 frameworks
• Knowledge of Governance, Risk, and Compliance (GRC) principles for critical infrastructure
• Deep knowledge of IT networking and protocols, including TCP/IP, routing, and switching
• Solid grasp of cybersecurity principles and secure network architecture
• Strong communication skills for engaging technical and executive stakeholders

Benefits

• Opportunity to work with cutting-edge cybersecurity technology
• Engagement with high-impact public sector projects
• Collaboration with a diverse team of professionals
• Potential for travel to various customer sites
• Access to ongoing professional development and training opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.