Senior Technical Account Leader (Remote)

Ladders; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Career opportunities

Global company

Collaborative environment

Top professionals

Growth potential

Job summary

Ladders is seeking a Principal Technical Account Manager to lead strategic relationships with key enterprise customers and drive success. This remote US-based role requires deep technical acumen and a passion for solving complex customer problems at scale.

You will own accounts, coordinate across internal teams to meet SLA targets, and help customers realize value from our technology. A strong background in software, telecommunications, and customer service is preferred.

Qualifications

• 10+ years of experience in a technical or service role in software, telecommunications, or customer service
• Proven technical problem-solving skills
• Strong analytical and advanced troubleshooting abilities with end users and customers
• Working knowledge of contact center software and functionality
• Experience in both technology implementation and business communication

Responsibilities

• Own the customer relationship for key customer accounts and advocate for their success
• Resolve complex technical and customer experience issues for key accounts
• Maintain effective relationships with assigned accounts through regular discussions
• Ensure technical challenges are addressed within SLA targets by collaborating with internal teams
• Drive customer satisfaction, retention, and referenceability for assigned accounts

Skills

Technical problem-solving

Analytical skills

Troubleshooting

Contact center software

Technology implementation

Business communication

Job description

Ladders is seeking a Principal Technical Account Manager to lead strategic relationships with key enterprise customers and drive success. This remote US-based role requires deep technical acumen and a passion for solving complex customer problems at scale.

You will own accounts, coordinate across internal teams to meet SLA targets, and help customers realize value from our technology. A strong background in software, telecommunications, and customer service is preferred.