Remote Enterprise Account Partner - Customer Success

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Strategic enterprise accounts

Customer success focus

Professional development

Job summary

Ladders is seeking a Senior Technical Account Manager to join the team serving strategic enterprise accounts. You will act as a trusted partner focused on customer success, retention, and long-term relationship management, guiding stakeholders to measurable value from our solutions.

This remote US-based role requires executive-level account stewardship, issue resolution, and strategic planning within a matrixed environment, collaborating with cross-functional teams to ensure ROI and high service

Qualifications

• Bachelor's degree in Business Management or related field or equivalent experience.
• 5+ years enterprise account relationship management experience.
• Excellent communication and presentation skills for C-level and operational stakeholders.
• Experience developing and executing customer success strategies for enterprise accounts.
• Proven ability to lead cross-functional teams and drive accountability in matrixed organizations.
• Experience conducting executive business reviews and strategic account planning.
• Ability to travel 20% of the time.

Responsibilities

• Serve as the primary point of contact and advocate for assigned strategic accounts.
• Drive customer satisfaction, retention, and referenceability across all accounts.
• Develop and maintain productive relationships with stakeholders at all levels of assigned accounts.
• Understand customer business goals to drive ROI with the company's products and services.
• Conduct regular discussions to assess needs and ensure solutions meet customer expectations.
• Collaborate with cross-functional teams to resolve issues within SLA targets.
• Arrange and conduct service and technology reviews with stakeholders.

Skills

Enterprise account management

Customer success

Cross-functional collaboration

Executive communication

Relationship-building

Education

Bachelor's degree

Job description

Ladders is seeking a Senior Technical Account Manager to join the team serving strategic enterprise accounts. You will act as a trusted partner focused on customer success, retention, and long-term relationship management, guiding stakeholders to measurable value from our solutions.

This remote US-based role requires executive-level account stewardship, issue resolution, and strategic planning within a matrixed environment, collaborating with cross-functional teams to ensure ROI and high service