Remote Lead Technical Account Manager - Public Sector

Lever, Inc.; United States; Remote; USD 160,000 - 250,000; Full time

Benefits offered by this job

Fully Remote

Health, dental, and vision benefits

401(k)

Flexible time off

Equity package

Job summary

Truv is seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role blends deep technical know-how with relationship management to drive product adoption and customer outcomes in a fast-growing environment.

You will own post-sales technical relationships with government accounts, design and implement solutions, onboard clients, deliver training, and collaborate with Product and Engineering to push for customer-driven improvements.

Qualifications

• 5–7+ years in servicing state/federal agencies or similar customer-facing technical role
• Experience with B2B SaaS
• Ability to travel up to 30% of work days
• Bachelor's degree; Masters preferred

Responsibilities

• Own the technical post-sales relationship with government accounts, primary contact for implementation and optimization
• Develop and execute technical account plans aligning solutions with customer objectives
• Lead client onboarding, solution design, implementation, and integration projects with customers' teams and internal engineers
• Create and deliver training programs for customer teams
• Proactively identify and resolve technical challenges; conduct health checks for platform utilization
• Monitor metrics and usage to identify opportunities for expanded adoption
• Partner with Product and Engineering to advocate for customer needs and provide market feedback
• Document best practices and guide customers through platform updates and new features

Skills

APIs & integrations

Technical account management

Enterprise SaaS

Strong communication

B2B SaaS

Education

Bachelor's degree in Computer Science/Engineering

Masters preferred

Job description

Truv is seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role blends deep technical know-how with relationship management to drive product adoption and customer outcomes in a fast-growing environment.

You will own post-sales technical relationships with government accounts, design and implement solutions, onboard clients, deliver training, and collaborate with Product and Engineering to push for customer-driven improvements.