Senior Technical Account Manager - DevSecOps Growth

Semgrep; New York (NY); Hybrid; USD 128,000 - 165,000; Full time

Benefits offered by this job

Competitive salary

Market-aligned benefits program

Remote work options in various states

Job summary

A leading code security company is seeking a Senior Technical Account Manager to support key customers and ensure value realization from the platform. This role requires experience in customer-facing positions and understanding of developer workflows, alongside excellence in communication. Candidates should have familiarity with application security concepts and tools like GitHub Actions. The position is located in New York, NY with competitive compensation ranging from $128,000 to $165,000.

Qualifications

• 5+ years of experience in a customer facing role, such as Technical Account Manager, Account Manager, or Product Manager.
• Deep understanding of developer workflows including CI/CD environments.
• Strategic thinker with deep customer empathy.
• Excellent written and verbal communication skills with executive presence.
• Familiarity with Web Application Security concepts.

Responsibilities

• Host monthly check-ins with customers to understand their successes and challenges.
• Create personalized success plans for customers.
• Collaborate with Tech Support to resolve bug tickets.
• De-escalate urgent issues that may introduce churn risk.
• Contribute to documentation for product use.

Skills

Customer facing experience

Understanding of developer workflows

Excellent communication skills

Familiarity with Web Application Security

Interest in DevSecOps or AppSec

Education

Engineering or technical degree

Tools

GitHub Actions

GitLab

Circle CI

Jenkins

Job description

A leading code security company is seeking a Senior Technical Account Manager to support key customers and ensure value realization from the platform. This role requires experience in customer-facing positions and understanding of developer workflows, alongside excellence in communication. Candidates should have familiarity with application security concepts and tools like GitHub Actions. The position is located in New York, NY with competitive compensation ranging from $128,000 to $165,000.