Senior Technical Account Manager, Cybersecurity Solutions

Check Point Software Technologies; Dallas (TX); In loco; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

Check Point Software Technologies in the United States seeks a senior Customer Success/Technical Services professional to own multi-account relationships. You will act as trusted advisor, lead service delivery, and coordinate with sales, engineering, and management to optimize customers' Check Point deployments.

You will understand customer environments, guide upgrades, perform health checks, identify opportunities, and monitor for issues while traveling up to 25% to meet client needs across

Competenze

• Check Point experience required.
• Strong ability to prioritize work and deliver results.
• Lead and influence cross-functional teams to achieve customer outcomes.
• Excellent written and verbal communication; translate tech to business terms.
• 8+ years in IP networks, network design and security products.
• Proficient in Linux/Unix environments.
• Extensive troubleshooting experience.
• Willing to travel up to 25%.
• Eligible to work in the U.S. without sponsorship.

Mansioni

• Build strong relationships with customers and act as trusted advisor on best use of investments.
• Serve as main point of contact for technical services delivery.
• Own accounts with leadership and customer-first focus.
• Deeply understand customer environments, pains, and business challenges.
• Advise customers with technical information, guidance, and support.
• Lead projects for new devices/features, upgrades, health checks, and optimization.
• Identify service opportunities for sales/account teams.
• Proactively monitor environments to prevent issues and assist support teams.
• Provide regular reports and communications to customer, sales, and management.
• Manage multiple projects and schedules to meet ATAM requirements.

Conoscenze

Check Point exp

Leadership

Client relationship

Technical communication

Linux/Unix

Networking/IP

Troubleshooting

Travel 25%

Descrizione del lavoro

Check Point Software Technologies in the United States seeks a senior Customer Success/Technical Services professional to own multi-account relationships. You will act as trusted advisor, lead service delivery, and coordinate with sales, engineering, and management to optimize customers' Check Point deployments.

You will understand customer environments, guide upgrades, perform health checks, identify opportunities, and monitor for issues while traveling up to 25% to meet client needs across