Americas Customer Success Lead - Cybersecurity

Check Point Software Technologies; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Check Point Software Technologies is seeking a Customer Success Team Leader to manage a team across the Americas and oversee onboarding, adoption, and renewals, ensuring customers realize value from Cyberint solutions. The role focuses on championing customer interests, guiding product feedback, and expanding relationships.

The ideal candidate brings 6+ years in customer-centric roles, strong cybersecurity knowledge, and 3–4 years of leadership, with US work eligibility.

Qualifications

• 6+ years in a customer-centric role within B2B sectors.
• 4+ years as a Customer Success Manager or equivalent in B2B.
• 3-4 years of team leadership experience.
• Bachelor's degree in Engineering or a relevant discipline.
• Experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams.

Responsibilities

• Manage a team of CSM's across the Americas.
• Oversee the entire customer lifecycle, onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization.
• Champion customers' interests, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
• Cultivate enduring relationships with customers from onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework.

Skills

Customer-centric

Cybersecurity awareness

Team leadership

Education

Bachelor's degree in Engineering or relevant discipline

Job description

Check Point Software Technologies is seeking a Customer Success Team Leader to manage a team across the Americas and oversee onboarding, adoption, and renewals, ensuring customers realize value from Cyberint solutions. The role focuses on championing customer interests, guiding product feedback, and expanding relationships.

The ideal candidate brings 6+ years in customer-centric roles, strong cybersecurity knowledge, and 3–4 years of leadership, with US work eligibility.