Merchant Training & Tech Support Specialist

Wausau Financial Systems; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

PTO, Volunteer Time Off, Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Fertility Treatment, Adoption and Surğ

Job summary

Deluxe Corporation is seeking a front-line Customer Support Specialist in Fort Worth, TX. You will handle inbound calls from merchants and sales representatives, guide them through equipment setup, and ensure proper operation of all devices.

Ideal candidates have HS/GED, excellent communication, and the ability to manage multiple inquiries in a fast-paced environment. Prior call center experience and familiarity with POS equipment are a plus; bilingual English/Spanish is beneficial.

Qualifications

• HS/GED.
• Ability to speak clearly and listen actively.
• Capable of handling multiple inquiries in a fast-paced environment.
• Basic proficiency with computers, including navigating web browsers, email and common software such as Microsoft Office.

Responsibilities

• Be the primary contact for merchants and sales representatives; set up and train on equipment, ensure proper operation.
• Handle escalated technical issues and track daily work items; manage multiple ticket queues as needed; stay informed on product updates.

Skills

Clear communication

Active listening

Multi-tasking

Computer literacy

Education

Associate's degree

Tools

POS equipment knowledge

Job description

Deluxe Corporation is seeking a front-line Customer Support Specialist in Fort Worth, TX. You will handle inbound calls from merchants and sales representatives, guide them through equipment setup, and ensure proper operation of all devices.

Ideal candidates have HS/GED, excellent communication, and the ability to manage multiple inquiries in a fast-paced environment. Prior call center experience and familiarity with POS equipment are a plus; bilingual English/Spanish is beneficial.