Senior Tech Support Engineer - Cloud & Enterprise (Remote)

truelogic

United States

Remote

USD 90,000 - 130,000

Full time

11 days ago

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Benefits offered by this job

Remote Work

Competitive USD Pay

Paid Time Off

Autonomy

Work with Top American Companies

Job summary

Truelogic is seeking a Technical Support Engineer to join a centralized technology support team. You will diagnose and resolve issues across enterprise systems and cloud environments, provide user and internal team support, and help maintain reliable operations in a distributed global setting.

The role emphasizes senior-level troubleshooting, AWS and/or Azure experience, and strong communication. This is a 100% remote position offering USD compensation and opportunities to collaborate with top

Qualifications

Based in LATAM.
Senior experience in technical support or related role.
Experience with AWS and/or Azure.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication.

Responsibilities

Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.
Investigate, diagnose, and resolve technical incidents and service requests.
Monitor and troubleshoot cloud-based environments and services.
Support AWS and/or Azure environments as part of day-to-day technical operations.
Collaborate with internal technology teams to troubleshoot and resolve complex issues.
Escalate incidents when necessary and follow issues through to resolution.
Document troubleshooting steps, solutions, and technical procedures.
Identify recurring issues and contribute to improvements in support processes and system reliability.
Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.
Follow established support, security, and operational procedures.