Senior Tech Support Engineer — Remote

Advantage 360; Town of Texas (WI, NH); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Advantage 360 is seeking a Senior Technical Support Engineer responsible for advanced technical assistance and troubleshooting for customers. This role requires diagnosing complex problems and ensuring timely resolution while maintaining high levels of customer satisfaction.

The ideal candidate will have a Bachelor's degree and at least 5 years of experience in a similar role. Strong communication skills and Linux knowledge are essential. Remote work options are available.

Qualifications

• 5+ years of experience in Support, QA, Systems Engineering, or a similar role.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for effective customer interaction.

Responsibilities

• Respond to and resolve customer support tickets across multiple products and platforms.
• Diagnose and troubleshoot software, hardware, and network issues.
• Collaborate with development teams to escalate and resolve critical bugs.

Skills

Problem-solving

Communication

Analytical skills

User-level Linux knowledge

Education

Bachelor’s degree in Computer Science or related field

Tools

Wireshark

Kubernetes

Grafana

Elasticsearch

Kibana

Job description

Advantage 360 is seeking a Senior Technical Support Engineer responsible for advanced technical assistance and troubleshooting for customers. This role requires diagnosing complex problems and ensuring timely resolution while maintaining high levels of customer satisfaction.

The ideal candidate will have a Bachelor's degree and at least 5 years of experience in a similar role. Strong communication skills and Linux knowledge are essential. Remote work options are available.