Senior Tech Services Advisor (Hybrid) — Customer Impact

Taco, Inc.; Cranston (RI); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries and benefits

Tuition reimbursement

Career development programs

Job summary

A family-owned company in Cranston is seeking a Sr Technical Services Representative. The role involves addressing technical questions about products for various customers while maintaining positive relations. Responsibilities include troubleshooting, documenting customer interactions, and participating in continuous improvement. Ideal candidates have 4+ years in mechanical or related fields, a high school diploma, and strong communication skills. The position allows for hybrid work after performance reviews.

Qualifications

• 4+ years of experience in general mechanical, HVAC, electrical, plumbing or related fields.
• Ability to understand customer needs and respond to provide exceptional customer care.
• Knowledge of Taco's residential and commercial products preferred.

Responsibilities

• Support the Technical Services team by addressing technical questions.
• Maintain positive customer relations in accordance with service standards.
• Participate in troubleshooting for residential and commercial products.

Skills

Excellent customer-service skills

Strong organizational skills

Good verbal and written communications

Knowledge of Microsoft Office tools

Ability to articulate technical knowledge

Ability to multi-task

Education

High School Diploma or equivalent

Associate degree in Mechanical or Electrical Engineering

Job description

A family-owned company in Cranston is seeking a Sr Technical Services Representative. The role involves addressing technical questions about products for various customers while maintaining positive relations. Responsibilities include troubleshooting, documenting customer interactions, and participating in continuous improvement. Ideal candidates have 4+ years in mechanical or related fields, a high school diploma, and strong communication skills. The position allows for hybrid work after performance reviews.