Senior Customer Service Specialist (Hybrid)

Compunnel Inc.; Irvine (CA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading customer service provider seeks a Senior Representative in Irvine, CA. The role involves managing customer interactions, resolving complex issues, and ensuring next-level customer service. With a focus on relationship building and negotiation, candidates should have 4+ years of experience and a high school diploma, while a Bachelor's degree is preferred. This hybrid position emphasizes teamwork and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum of 4 years Customer Service Experience.
• Ability to work in a demanding environment.
• Must work well in a team with minimal supervision.

Responsibilities

• Use case management system for customer contacts.
• Place and monitor orders via phone, fax, and email.
• Resolve complex issues and communicate status to customers.

Skills

Excellent written and verbal communication

Interpersonal and relationship skills

Problem-solving and critical thinking

Strong time management

Ability to negotiate

Attention to detail

Education

H.S. Diploma

Bachelor’s degree preferred

Tools

MS Office Suite

ERP software

Job description

A leading customer service provider seeks a Senior Representative in Irvine, CA. The role involves managing customer interactions, resolving complex issues, and ensuring next-level customer service. With a focus on relationship building and negotiation, candidates should have 4+ years of experience and a high school diploma, while a Bachelor's degree is preferred. This hybrid position emphasizes teamwork and the ability to thrive in a fast-paced environment.