Hybrid Customer Support Specialist – Tech Troubleshooter

Nihon Kohden; Guilford (CT); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid time off

Job summary

Defibtech is hiring a Customer Service Representative to provide world-class service by responding to inquiries, troubleshooting products, and updating applicable data systems. This onsite role in Guilford, CT offers hybrid capability and occasional travel to Branford.

The ideal candidate has a high school diploma with 1 year of related experience, strong communication, and data-entry skills, plus proficiency in MS Office.

Qualifications

• HS diploma or equivalent with 1 year related experience.
• Strong communication and data-entry skills.
• Proficient in Microsoft Office and basic data systems.
• Detail-oriented with good organizational ability.

Responsibilities

• Respond to customer inquiries by phone and email with product and service information.
• Enter and update data from customer interactions in systems.
• Troubleshoot product issues and coordinate with internal teams.
• Support compliance information gathering and reporting.
• Assist with returns, service requests, and tracking inquiries.

Skills

Customer focus

Data entry

MS Office

Written communication

Organization

Multitasking

Education

High school diploma

Job description

Defibtech is hiring a Customer Service Representative to provide world-class service by responding to inquiries, troubleshooting products, and updating applicable data systems. This onsite role in Guilford, CT offers hybrid capability and occasional travel to Branford.

The ideal candidate has a high school diploma with 1 year of related experience, strong communication, and data-entry skills, plus proficiency in MS Office.