Senior Customer Service Strategy Consultant - Hybrid

TechDigital Group; Hartford (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

TechDigital Group in Hartford, CT is seeking a Senior Consultant to leverage extensive customer service experience in a hybrid work model. You will drive solutions, collaborate with cross-functional teams, and optimize service operations to enhance customer satisfaction.

The role requires 8–10 years in customer service, with a focus on analyzing needs and implementing best practices across service delivery. Join a dynamic team shaping strategic customer service initiatives.

Qualifications

• 8–10 years of experience in customer service.
• Strong collaboration with cross-functional teams.
• Experience in analyzing customer needs and developing service strategies.

Responsibilities

• Leverage extensive customer service experience to drive impactful solutions.
• Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
• Analyze customer needs, develop strategies, and implement best practices to optimize service operations.

Skills

Customer Service

Job description

TechDigital Group in Hartford, CT is seeking a Senior Consultant to leverage extensive customer service experience in a hybrid work model. You will drive solutions, collaborate with cross-functional teams, and optimize service operations to enhance customer satisfaction.

The role requires 8–10 years in customer service, with a focus on analyzing needs and implementing best practices across service delivery. Join a dynamic team shaping strategic customer service initiatives.