Hybrid Technical Support Supervisor - Lead & Mentor Team

Prendio; Burlington (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Health savings account

401K/Roth 401k

Paid holidays

Paid vacation/Unlimited PTO

Complimentary Calm app subscription

Pet insurance

Legal assistance

Job summary

A leading software company based in Burlington, MA is looking for a Technical Support Supervisor to lead a team of Technical Support Specialists. You will be responsible for overseeing support tickets, mentoring staff, and coordinating with management. The ideal candidate has over 3 years of experience in technical support or customer service, strong leadership skills, and excellent communication abilities. This hybrid role requires 1-2 days in the office and includes comprehensive health insurance and unlimited PTO.

Qualifications

• 3+ years of customer service or technical support experience, preferably in a leadership position.
• Dependable, flexible, decisive, and consistent leader with a positive attitude.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.

Responsibilities

• Oversee incoming technical support tickets by ensuring timely responses.
• Provide guidance and mentorship to the Tech Support Specialists.
• Coordinate training for newly hired Tech Support Specialists.

Skills

Leadership

Customer service

Problem-solving

Communication

Attention to detail

Tools

HubSpot

Jira

Confluence

SQL

XML

JSON

Prendio software

BioProcure services

Job description

A leading software company based in Burlington, MA is looking for a Technical Support Supervisor to lead a team of Technical Support Specialists. You will be responsible for overseeing support tickets, mentoring staff, and coordinating with management. The ideal candidate has over 3 years of experience in technical support or customer service, strong leadership skills, and excellent communication abilities. This hybrid role requires 1-2 days in the office and includes comprehensive health insurance and unlimited PTO.