Senior Technology Operations Specialist

MainframeMaster; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Truist is seeking a Senior Technology Operations Specialist to support day-to-day operations across platforms, infrastructure, and networks, ensuring stable performance and delivery of end-user technology. You will mentor lower-level teammates and coordinate with other teams for timely resolutions.

The role emphasizes mainframe expertise (z/OS, TSO, SDSF, ESP, JES2) and batch scheduling, with strong emphasis on compliance, security, and incident response in an ITIL environment.

Qualifications

• High school diploma and 4+ years in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Responsibilities

• Delivers day-to-day operational support for assigned technology platforms, infrastructure, and systems.
• Administers hardware, software, databases, and end-user technology by following established procedures.
• Coordinates routine operational activities with other technology teams and flags issues, risks, or dependencies.
• Monitors system performance, alerts, and queues; resolves issues or escalates as needed.
• Supports installation planning activities by managing schedules and readiness tasks for deployments.
• Follows approved standards, policies, and procedures to support compliance, security, and risk management.
• Participates in maintenance, upgrades, and troubleshooting by running runbooks and documenting steps.
• Documents requests, workarounds, and resolutions to support continuous improvement of processes.
• Provides input on recurring issues to help plan improvements or small-scale technology initiatives.

Skills

IT infrastructure

English comms

Operational procedures

Education

High school diploma

Tools

JCL

TSO

SDSF

JES2

ESP

SYSLOG

Job description

# Senior Technology Operations SpecialistTruistFull-timeRaleigh, North Carolina, USA, Atlanta, Georgia, USA, Charlotte, North Carolina, USA0 viewsPosted September 3, 2026## Job DescriptionSupports and coordinates day to day technology operations to ensure stable and efficient performance across assigned platforms, infrastructure, systems, and networks. Delivers reliable administration and support of hardware, software, databases, and end user technology, highlighting issues and trends to senior teammates and providing assistance and training to lower level support teammates to enable seamless service delivery and operational continuity.ESSENTIAL DUTIES AND RESPONSIBILITIES1. Delivers day-to-day operational support for assigned technology platforms, infrastructure, and systems, helping maintain production stability and performance.2. Administers and supports hardware, software, databases, and enduser technology by following established procedures, checking and adjusting work methods as needed to ensure reliable and scalable service delivery.3. Works with other technology teams to coordinate routine operational activities, raising questions or concerns when issues, risks, or dependencies are identified.4. Monitors system performance, alerts, and queues, resolving issues within defined scope and escalating more complex problems to appropriate teams for timely resolution.5. May support and coordinate installation planning activities by managing schedules, tracking readiness tasks and dependencies, identifying and addressing non‐routine planning issues, and working with internal teams and vendors to support timely and compliant deployments.5. Follows and reinforces approved standards, policies, and procedures in daily work to support compliance, security, and risk management, flagging gaps or inconsistencies to more senior teammates.6. Participates in scheduled maintenance, upgrades, and troubleshooting tasks by executing runbooks and documented steps, validating outcomes, and helping minimize service disruptions.7. Documents requests, workarounds, and resolutions clearly and accurately to support continuous improvement of support processes.8. Contributes input on recurring issues and observed trends to help assess operational needs and plan improvements or small-scale technology initiatives.9. Provides technical assistance and training to lower level support teammates, including explaining procedures, walking through troubleshooting steps, and reviewing their work for accuracy where appropriate.## Requirements & SkillsQualificationsRequired Qualifications1. High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.2. Working knowledge of IT infrastructure components including hardware, software, and networks.3. Familiarity with standard operating procedures and compliance requirements in technology environments.Preferred Qualifications5+ years of hands‐on experience as batch analyst or **mainframe** console operator in large‐scale enterprise environments5+ years of navigating in **mainframe** z/OS environment (**TSO**, SDFS, **JES2**, Initiators, etc)5+ years of experience with **ESP** batch scheduler product5+ years navigating **mainframe** environment (z/OS, **TSO**, **SDSF**, **ESP**, **SYSLOG**)Understanding of **mainframe** **JCL** for job execution, and system initiatorsExperience operating within ITIL‐based environments and change management processesStrong written and verbal English communication skills## How to ApplyApply directly through the application link above### Technologies* JCL* Mainframe* Tso* Z Os* Sdsf* Jes2* Esp* Syslog