Senior Tech Helpdesk Engineer - Onsite Irving

TEK Systems; Irving (IA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Plan

Life Insurance

Disability Coverage

HSA

Transit benefits

EAP

Paid Time Off

Job summary

TEKsystems is seeking a contract-based Technical Help Desk Specialist to provide end-user support for computer software and hardware from Irving, TX. The role involves answering inquiries, diagnosing problems, and guiding users to resolution in a fast-paced environment.

This onsite position requires strong communication and problem-solving skills. The ideal candidate holds an Associate's degree or equivalent training and brings 5–7 years of relevant experience.

Qualifications

• Associate's degree or equivalent training required.
• 5-7 years experience required.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Skills

Help desk support

Troubleshooting

Customer service

Networking

Windows administration

Troubleshoot hardware

Education

Associate's degree in computer related field or equivalent training required

Job description

TEKsystems is seeking a contract-based Technical Help Desk Specialist to provide end-user support for computer software and hardware from Irving, TX. The role involves answering inquiries, diagnosing problems, and guiding users to resolution in a fast-paced environment.

This onsite position requires strong communication and problem-solving skills. The ideal candidate holds an Associate's degree or equivalent training and brings 5–7 years of relevant experience.